Customer Success & Experience Manager
Full Time | Remote (Georgia-based preferred)
About Campus Multimedia
Campus Multimedia (www.campusmultimedia.com) is dedicated to supporting schools and educators by providing innovative solutions that empower learning and community engagement. Campus Multimedia is the nation’s leader in brand activation for K-12 schools. By connecting our network of over 84,000 schools with aligned brands, we provide resources, recognition, and revenue to strengthen school communities. Our turnkey programs empower schools while helping brands create authentic local connections that drive engagement and lifelong loyalty.
About the Role
As the Customer Success & Experience Manager, you’ll be the go-to person guiding both schools and brand partners through their customer journey on our new platform. Our platform helps schools tap into new revenue by connecting them with local and national brands. From onboarding and activation to ongoing support and engagement, you’ll ensure both sides are maximizing value and seeing results.
You will:
Manage all school communications and touchpoints
Help schools understand how to use the platform, activate new sponsorship opportunities, and create valuable habits to increase retention
Collaborate with the sales and ops teams to ensure brands are getting value and results from the platform
Manage customer support inquiries, solving problems quickly, tracking customer feedback, and working to continuously improve the customer experience
Primary Tasks & Responsibilities
For Schools:
Own & develop customer lifecycle communications from onboarding to activation and ongoing engagement
Provide front line support to help schools navigate the platform and execute sponsorship opportunities
Provide check-ins, trainings, best practices, and resources to ensure schools drive consistent value
Troubleshoot issues in real-time and advocate internally for school needs
For Brands:
Support brand users with account access, content submissions, and tracking needs
Ensure brand partners have a seamless user experience and positive ROI
Identify common pain points and recommend process or product improvements
Internally:
Develop expert proficiency in our platform and programs
Partner with Product, Ops, and Partnerships to shape better experiences
Track and report on metrics such as usage, customer satisfaction, and retention KPIs
Document processes and create user-facing guides or videos
Ideal Candidate
You love building relationships and solving problems
You're organized and detail-oriented but adaptable in a startup environment
You have experience with CRMs and project management tools (Salesforce, ClickUp a plus)
You understand schools or marketplaces—or are eager to learn
Bonus: Experience in K-12, education tech, or sponsorships
Culture Fit
Candidate must embody Campus Multimedia values of I.M.P.A.C.T., which demonstrates our ability to deliver value to our customers, create measurable change in our industry and have a positive influence on our colleagues and partners:
Integrity – Do the right thing every time. Modernization - Courageously pursue progress.
People First – Care big. Celebrate big. Accountability – Proactively OWN IT! Communication – Intentional Transparency Teamwork – Together, Everyone Wins
Qualifications
Bachelor’s degree required, preferably in Education, Marketing, Communications, Business Administration or related field
3+ years of experience in customer success, account management or user experience
Experience in a startup, SaaS or marketplace preferred
Extreme detail orientation with the ability to multi-task, organize and prioritize tasks
Excellent communication skills (both written and verbal)
Understanding of CRM databases and marketing support software
Proven track record of detailed and successful project management
Must be creative, well-organized, and possess a strong work-ethic with a willingness to learn and adapt in a fast-growing and ever-changing startup environment
For any questions, please contact Morgan Carr, COO, at morganc@campusmultimedia.com.